5 Tips for Giving Better Feedback
Get better at giving feedback—and help your staff get better, too—with these five tips.
Investing in People
Four Ways to Mitigate Bias in Performance Evaluations
Without rigor and care, performance evaluations can create confusion, lead to inequitable outcomes, and lower staff morale. Here are four tips for mitigating bias when evaluating performance.
Give Better Feedback with CSAW
Working on a team requires great communication—giving clear directions, aligning on expectations, and offering (and receiving) feedback that helps people grow. In this article, we share a simple framework for giving more and better feedback: CSAW.
How to Give Feedback: The CSAW Framework
Nervous about giving feedback? This worksheet will help you think about what you want to say and how to say it with CSAW (Connect, Share, Ask, Wrap up).
2×2 Feedback Form
The 2×2 system helps managers and staff members regularly reflect, share feedback, and discuss how the work is going.
How to Receive Feedback (Part 1)
When we respond well to feedback, we strengthen relationships and trust, increase the likelihood that we’ll keep getting it, and contribute to a culture of growth, candor, and rigor within our teams. Here’s our best advice for receiving feedback, focused on the parts that you have control over.
How to Receive Feedback (Part 2)
Receiving feedback about power, difference, and inequity can be challenging. Learn how you can make it easier for staff to share feedback with you, and resolve issues sooner.
Receiving Feedback: Case Study
A case study that illustrates the steps outlined in Part 2 of our series on receiving feedback: Listen, Engage, Learn.
Stay Conversation Agenda
This sample agenda helps you plan “stay conversations” with the staff you want to retain.
In Praise of… Praise!
Praise isn’t just a nice-to-have! Here are some tips for using our CSAW framework to give high-quality positive feedback.