Frequently Asked Questions About MOCHA
Here are some of the most common questions we hear about MOCHA roles and implementation.
Article / publication
How to Manage Time and Systems Effectively
While much of the burnout and overwork we see in our sectors is beyond any individual person’s control, we do have control over how we manage our time and systems so that we can achieve great results, avoid unnecessary chaos, and minimize fatigue. This article covers personal practices that can help you and your team get your most important work done sustainably.
“That’s how we’ve always done it!” (A guide to using PTR)
Learn about PTR, a tool that can help you focus on what really matters so that you can mitigate bias and get to better outcomes.
The Three Dimensions of Effective Management
In this article, we offer a new definition for effective management—one rooted in equity, sustainability, and results.
How to Manage Skip-Level Relationships
Interacting with your direct reports’ direct reports—with care, attention, and consistency—has significant benefits. Here are three specific tips for navigating skip-level relationships successfully.
Six Tips for Managing Managers
Management is both a technical and a relational skill. As the manager of a manager, you’re paying attention to the outcomes they lead their team to achieve and how they relate to their staff in the process. Here are six tips for managing managers.
How to Receive Feedback (Part 2): Power, Difference, and Inequity
Receiving feedback about power, difference, and inequity can be challenging. Learn how you can make it easier for staff to share feedback with you, and resolve issues sooner.
How to Receive Feedback (Part 1)
When we respond well to feedback, we strengthen relationships and trust, increase the likelihood that we’ll keep getting it, and contribute to a culture of growth, candor, and rigor within our teams. Here’s our best advice for receiving feedback, focused on the parts that you have control over.
How to Push Toward Excellence (with Heart)
Have you ever needed to push a staff member or a team for more but didn’t know how? When we say push, we don’t mean shoving someone into the deep end without a life raft; we mean setting a high bar and being honest when something needs improvement. Here’s some language you can use.
7 Tips for Making the Most of Your Check-ins
When check-ins are done right, they can revolutionize the way you manage. In this article, we share our best tips for getting the most out of your check-ins.