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Working on a team requires great communication—giving clear directions, aligning on expectations, and offering (and receiving) feedback that helps people grow. In this article, we share a simple framework for giving more and better feedback: CSAW.
Read this article for advice on what to do when a staff member responds to feedback with defensiveness.
The 2×2 system helps managers and staff members regularly reflect, share feedback, and discuss how the work is going.
Nervous about giving feedback? This worksheet will help you think about what you want to say and how to say it with CSAW (Connect, Share, Ask, Wrap up).