Training Services Manager
This position is now closed.
The Management Center (TMC) is looking for a highly-organized, fast-paced, and personable “doer” to help us expand the reach of our popular management training program. Demand for our training services is growing exponentially, and we need someone to serve as the day-to-day contact with our growing base of training customers. (Note that this position is not a trainer position itself; rather, you will support the work of our trainers.)
About The Management Center
The mission of The Management Center is to help social justice leaders learn how to build and run more effective organizations so that they deliver great results. We do that by providing direct coaching to client organizations and by offering publications and training to the broader field.
Last year alone, we coached the leadership of 55 client organizations and trained more than 2,000 additional individuals. We look to our training program to broaden our impact beyond the organizations we reach with more intensive services, to continue building our reputation, and to provide revenue to help sustain the organization.
As demand for our training services has grown, our trainers have spent more and more time handling inquiries and engaging with potential training customers. This role will handle much of that behind-the-scenes work for them so that they can do what they do best (delivering trainings).
The Training Services Manager will:
Handle inquiries and engage with potential training customers -- answering questions, scheduling trainings, following up with clients and prospective clients, and checking back with clients post-training to evaluate our impact. Often you will pull trainers in for calls or meetings so clients can engage directly with them, but you will be responsible for all prep and follow-up.
Reach out to strategic organizations or other partners through whom we might reach our target audiences.
Assist trainers in preparing for meetings and trainings -- providing background information, creating agendas, and pulling together materials.
Help revamp the presentation of our training materials as they evolve and ensure our materials are polished and professional looking.
- Help with other training-related projects as they come up (for instance, you might help design and execute an initiative to evaluate the impact of our training program on participants).
This is a heavily customer-service-focused position, with the first two items above accounting for about 75% of your time.
The ideal candidate will be:
- Highly-organized: you will be able to stay on top of many details for each client and follow through on them impeccably;
- Fast-paced and sharp: you will quickly understand and adjust to the subtleties of different customer contexts and be able to handle a large volume of work; and
- Personable: you will leave people who interact with you feeling great about working with us.
Prior experience in training or related areas is definitely not a requirement. What we're seeking first and foremost is a hyper-competent individual who thrives on getting things done and delighting customers. You also need to fit well with our culture, bringing a strong commitment to excellence and a cutting-edge sense of humor.
The Management Center is an equal opportunity employer, and we make a particular effort to recruit people of color to apply for open positions.
This is a full-time position based in Washington, DC, reporting to Elizabeth Hampton Brown, our Partner in charge of training.
Salary for this position will depend on experience and will be competitive.
Please send your cover letter and resume to firstname.lastname@example.org.